Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at myechomuse@gmail.com.
If your return request is accepted, we will provide you with instructions on how and where to send your package. Customers are responsible for arranging and paying for the cost of return shipping unless otherwise required by applicable law or agreed by us. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at myechomuse@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party designated by you, receives the last item of your order.
To exercise your right of withdrawal, you must notify us of your decision by submitting a return request through your account, or by contacting us directly with a clear statement of your intention to withdraw.
To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period expires.
Effects of withdrawal
If you withdraw from your purchase, we will reimburse all payments received from you, including the cost of standard delivery (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer). We will make the reimbursement without undue delay, and no later than 14 days after the day we receive the returned goods.
You must return the goods to us without undue delay and no later than 14 days from the day you notify us of your withdrawal. You are responsible for the direct cost of returning the goods.
⚠️ This is a starting point, not legal advice. Please review with independent legal counsel before publishing to confirm it meets your specific obligations under EU consumer law.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at myechomuse@gmail.com.